Eco-friendly ecommerce companies are becoming a lot more common these days. BigCommerce has talked about some of the major green brands that are thriving with ecommerce.
Although green online stores have become very popular these days, many of them still struggle to stand out among their competitors. One of the biggest reasons is that they don’t differentiate themselves with a great customer support strategy.
If your green ecommerce company intends to succeed, then you need to make customer service a pillar of your marketing strategy.
The Role of Customer Support in Green Ecommerce
What differentiates your eco-friendly e-commerce company from your competitors? Is it how flashy it looks, or how well it performs? Is having a smaller carbon footprint going to make the biggest difference? These factors play a role, but everyone understands the importance of having a flawless website. This isn’t the only thing that connects sustainability with ecommerce.
The actual test is how well your brand provides support to your clients. Having a great site and an eco-friendly product means little without a top-notch support team to back them up.
In this post, we’ll go over five e-commerce support tips to treat your customers well. We have drawn these tips from industry leaders in the service business to supercharge your results.
Essential Support Tips to Wow Your Clients
Choose a Team of Service Superstars
Many companies make the mistake of seeing the customer service team as an entry-level position. Eco-friendly companies are not immune to